Questions
Frequently asked questions
Our Current processing time for orders is up to 3 business days. You can find more details regarding order processing times here.
Yes you can! As long as you have not received an email stating that your order has been completed. Add the discount code “ADDTOORDER” and state your previous order number in the Special Instructions to seller. If you still need assistance, feel free to contact us.
We do not offer Refunds or Exchanges for a change of mind due to the nature of the products I currently offer. In the unfortunate case that your product has arrived damaged or incorrect please contact us within 7 days of receiving your order so that we can arrange a solution that will satisfy you. You can use our contact form to get in touch with us. We ask that you provide additional documentation, such as clear photos for any products reported as damaged when received.
Yes! We do offer drop-off within a 5km radius, and we also offer local pickup to anyone who would like within the surround of Harkness. Please send a message with your order to confirm local pickup or drop off.
Interested in wholesaling our handmade products? Wholesale inquiries are now open. Simply send us a message here and we will get back to you as soon as possible.
